About me, profile and a sneak peak into my recent works
15 years of experience in Design, Entrepreneurship and front-end coding combined
I’m Pavan — a product‑design leader who speaks UX, front‑end code, and business fluently.
I’ve built and exited a startup, streamlined design pipelines, and grown teams—always tying decisions to data and ROI. Blending a coder’s eye for feasibility with an entrepreneur’s long view, I deliver quick wins that scale into lasting value.
Product Design Manager – ServiceNow AIOps LEAP
ServiceNow AIOps LEAP – AI-Driven Automation for IT Operations
As Product Design Manager for ServiceNow AIOps LEAP (Learning-Enhanced Automation Playbook), I drive the design vision and execution for one of ServiceNow’s most innovative AI-driven products. My responsibilities include:
-Leading the end-to-end design strategy for LEAP, aligning product experience with business outcomes and customer value.
-Defining and shaping automation opportunity prioritization models that help IT operations teams focus on high-ROI automations.
-Designing intuitive GenAI-assisted workflows that convert incident history into actionable resolution playbooks.
Creating value dashboards that clearly communicate impact metrics like MTTR reduction, cost savings, and adoption.
-Partnering across ITOM, ITSM, and AI/GenAI initiatives to ensure LEAP integrates seamlessly into agentic, self-healing operations.
-Mentoring designers and collaborating with PM and Engineering leaders to deliver enterprise-ready, user-centric solutions.
About LEAP:
ServiceNow AIOps LEAP leverages machine learning and generative AI to transform incident history into actionable automation opportunities. It clusters and analyzes past incidents, recommends high-impact areas to automate, generates AI-driven resolution playbooks, and tracks outcomes through an ROI dashboard. LEAP empowers organizations to move from reactive firefighting to proactive, autonomous operations—delivering measurable improvements in MTTR, operational efficiency, and employee productivity.
Product Design Manager – ServiceNow DEX
Product Design Manager – ServiceNow Hardware Asset Management (HAM)
As Product Design Manager for ServiceNow Hardware Asset Management, I led the end-to-end product design for a solution addressing the complete lifecycle of hardware assets across large enterprises. My core responsibilities included:
–Defining HAM’s strategic design vision: Shaped a holistic, user-centric platform that ensures every asset—from laptops and servers to peripherals—is accounted for, managed efficiently, and leveraged for maximum value.
–Delivering intuitive workflows: Designed streamlined processes for asset tracking, procurement, deployment, maintenance, and retirement. Simplified the complexity of asset audits, compliance, and cost optimization.
–Building seamless integrations: Partnered with PMs and engineers to connect HAM with ITSM, ITOM, procurement, and security modules—enabling unified asset visibility and intelligent automation.
–Championing data-driven decisions: Created dashboards and reporting experiences that surface critical asset metrics: utilization, health, lifecycle stage, and TCO. Ensured IT teams have actionable insights for reducing costs, minimizing loss, and extending asset life.
–Leading AI-powered innovation: Conceptualized around 10 AI agents and orchestrators tailored for hardware asset managers, dramatically streamlining daily operations, automating routine tasks, and providing proactive intelligence to support decision-making.
–Mentoring and scaling design teams: Guided designers through complex requirements, drove consistency across modules, and instilled a focus on measurable business outcomes.
About HAM:
ServiceNow HAM transforms hardware lifecycle management by automating asset tracking, compliance, and workflows using a single platform. The product provides deep visibility into asset utilization and health, automates processes from procurement to retirement, and empowers organizations to reduce hardware costs, eliminate shadow IT, and meet regulatory requirements—driving higher ROI, efficiency, and stakeholder confidence.
Product Design Manager – ServiceNow DEX
ServiceNow DEX – AI-Powered Insights for Employee Technology Health
As Product Design Manager for ServiceNow Digital Employee Experience (DEX), I lead the strategy, design, and delivery of experiences that improve how employees engage with technology in the workplace. My role involves:
-Driving end-to-end design leadership for DEX capabilities—from vision and strategy to execution.
-Partnering with Product Management and Engineering to shape roadmaps that balance user needs with business impact.
-Leading and mentoring a team of designers, ensuring consistency, innovation, and measurable outcomes.
-Using data-driven design practices (e.g., EVS, usability testing, heuristics) to continuously improve product adoption and satisfaction.
-Collaborating across ServiceNow ecosystems (ITSM, ITOM, AI/GenAI initiatives) to design cohesive, intelligent workflows.
About DEX:
ServiceNow DEX empowers organizations to measure, monitor, and improve the digital experiences of their employees. It provides real-time insights into device health, application performance, and end-user sentiment, helping IT teams proactively detect issues, reduce downtime, and improve employee productivity. By combining telemetry, AI-driven diagnostics, and self-healing capabilities, DEX transforms how enterprises deliver seamless, consumer-grade digital experiences to their workforce.
Other Product Design Leaderships at ServiceNow
In addition to my work above, I have led the product design for several key ServiceNow initiatives:
Enterprise Asset Management
Shaped intuitive workflows and user experiences for tracking, maintenance, and optimization of enterprise-wide physical assets.
Certificate Renewal AI Agents
Designed modules to automate certificate lifecycle, streamline renewals, and ensure regulatory compliance across organizations.
AI Enablement for Service Management
Crafted portions of the user experience for integrating AI-driven insights and automations for IT and business service teams.
Core IT Workflows
Leding product design for comprehensive IT workflows, enabling smarter resource allocation and streamlined IT operations
Release Management
Led design efforts for portions of the release planning and orchestration workflows, supporting efficient, error-free deployments.